Dena's Secretarial Service

24/7 Answering Service
 
Our Mission Statement reads:

Every call is the call that you, our customer, have been waiting for your entire life! We insure you don't miss it! Our team understands and is ready to be YOUR ANSWER 24hrs a day doing so with a smile.
Our Motto is our Promise to You
A smile in our voice can brighten your callers day no matter how dark that day may be!

Denas Secretarial Services, DSS, was founded by Dena Aranzamendi in 1993 located in Fort Myers Florida.  Then a small answering service with a dream of being the "BEST ANSWER" for her clients customers.  Today Denas Secretarial has endured and become a medium sized Call Center with local and national clients, many of our clients have been with us since the humble beginnings.


Today our call center employs state of the art telecomunications software and hardware provided by industry leader AMTELCO. DSS is a leading provider of strategic, inbound call management solutions for small to large companies.  Our experience with over 30 years in the industry, our dedication to treat your calls with the utmost curteousy and expediency.  We are eager to connect all of your  callers to you via your exact specification...thats what sets us apart.  Your customers are our 1st priority!



Give us the opportunity to show you how we can improve communication efficiencies in your office.  Our technology our professional operators are ready to be that BEST ANSWER for you and we know our service can assist your bottom-line financial growth!  We want to meet you and to this day Dena herself will be involved in tailoring a cost effective programs specific to your company needs.

Serving Clients from Coast to Coast!


Denas Secretarial Service now has a prescense in Denver Colorado and we are extremely proud to be in what is known as the Mile High City.  Our headquarters remain in Fort Myers Fl.


Now with several national accounts DSS leverages the AMTELCO technology to give our clients the very best no matter where they are located.  And DSS also employs a redundant back up plan with both locations so that in a disaster such as a Hurricane or other natural disasters either location can continue taking your calls!  This minimizes your companys down time if at all during a time of disaster in your area.  We proved ourselves to our clients during Hurricane Irma which hit FL really hard in 2018.

What is AMTELCO?


Amtelco is an award-winning company which continually updates and innovates tomorrows methods of communication. ®Amtelco Infinity telephone switch and automatic call distribution software, combined with our SQL server, offer customers the latest in state-of-the-art messaging, voice processing, advanced digital switching and call data analysis. 
Secure locations provided for our servers and agents
Our locations are secure facilites that have various back up systems such as:

  • Gas powered automatic generator that sense any power outage and immediately comes online avoiding any power outage interruptions
  • Multiple servers backing up in real time
  • Secure locations for our agents, equipment, and your data
  • Back up internet provider to our main provider Century Link
  • 24hr on call service from AMTELCO provided to DSS for any emergency 
  • Agents in office 24hrs a day whom can inform our technical team and you of any issues with your line almost as soon as it happens!